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ShopItUp US — Shipping Policy

Effective date: 2026-09-16 · Last updated: 2026-09-16

This Shipping Policy explains how orders placed on the ShopItUp platform at shopitup.us are shipped or picked up. It forms part of the ShopItUp US Terms of Sale and the Terms of Service.

The platform is operated by ShopItUp Inc., a Delaware corporation ("ShopItUp," "we," "us").

ShopItUp is not a carrier and is not the seller. Each Store is responsible for shipping its orders, including when it uses the ShopItUp Shipping Service to arrange a label.

1. Where Stores ship

Stores on shopitup.us are located in the United States and ship only to addresses in the 50 states and the District of Columbia. We do not support shipping to addresses outside the United States.

Some carriers or services may not deliver to certain addresses, such as PO boxes or some remote locations. Available options are shown at checkout.

2. Shipping costs, timing, and delays

Shown at checkout. Before you place an order, checkout shows:

  • the available shipping options;
  • the shipping charge for your order;
  • the time within which the Store will ship; and
  • an estimated delivery date or range.

Taxes. In some states, shipping charges are subject to sales tax. Any tax is shown at checkout.

Shipping deadline. Stores must ship within the time stated at checkout. If no time is stated, ShopItUp requires the Store to ship within 7 days after your order — stricter than the 30-day default under the FTC's Mail, Internet, or Telephone Order Merchandise Rule, which continues to apply.

Delays. If a Store cannot ship on time, you will be notified and given the option to cancel for a full refund, as required by the FTC's Mail, Internet, or Telephone Order Merchandise Rule. If an order is not shipped within 7 days after confirmation and you have not agreed to a delay, ShopItUp may cancel it and give you a full refund. You can ask us to cancel it by contacting support@shopitup.us with your order number.

Estimates only. Delivery estimates are provided by the carrier or the Store and may vary with carrier volume, weather, and holidays.

3. ShopItUp Shipping Service

Some Stores use the ShopItUp Shipping Service. For those Stores:

  • a prepaid, tracked shipping label is created after your payment is confirmed;
  • labels are purchased from USPS, UPS, or FedEx, depending on the service the Store offers and what the parcel qualifies for;
  • you receive tracking details by email and in your order details; and
  • the shipping charge shown at checkout is the amount you pay for shipping.

The ShopItUp Shipping Service is a service we provide to Stores. The Store remains responsible for packaging your items, the contents of the shipment, and delivery to you.

4. Stores that ship directly

Stores that do not use the ShopItUp Shipping Service arrange shipping themselves. They must provide tracking where available and ship within the time described in Section 2.

5. Pickup

Some Stores offer pickup instead of shipping.

Location and hours. Where pickup is offered:

  • the pickup area (such as city and state) is shown on the Store's page; and
  • the exact pickup address and instructions are provided in your order confirmation.

Collecting your order. Bring your order confirmation. The Store may ask you to confirm your name before handing over your order. The Store will mark your order as collected when you receive it.

Uncollected orders. If you do not collect your order within 14 days after it becomes available, the Store may cancel it and refund you the full order amount.

6. Your shipping address

Please make sure your shipping address is complete and accurate. If a parcel is returned to the Store because the address you provided was incorrect or incomplete, or because the parcel went unclaimed, the Store may either:

  • reship the parcel, with your agreement to pay any additional shipping charge; or
  • cancel the order and refund the item price and applicable taxes. The original shipping charge may be deducted where permitted by law.

7. Lost, delayed, or damaged parcels

Who bears the risk. The Store bears the risk of loss of or damage to your items until they are delivered to the address you provided or you collect them.

Lost or delayed parcels. If your parcel has not arrived within 7 business days after the latest estimated delivery date, contact the Store using the details in your order confirmation.

Damaged items. If your items arrive damaged, contact the Store within 7 days after delivery. Include photos of the item and packaging, and keep the packaging until the matter is resolved.

Parcels marked "delivered" that you did not receive. Contact the Store within 7 days after the delivery date shown in tracking. Check with neighbors and your building's mail area. The Store and the carrier may investigate, and we may ask for information to help.

Carrier claims. Where a label was purchased through the ShopItUp Shipping Service, ShopItUp may submit a claim to the carrier at the Store's request. Any compensation is passed to the Store. A carrier claim does not delay or replace the Store's responsibility to resolve your issue.

If the Store does not resolve your issue. Contact us at support@shopitup.us with your order number if the Store does not resolve your issue within 5 business days. In some cases, such as non-delivery, we may issue a refund from the Store's funds, as described in the Terms of Sale.

8. Items that cannot be shipped

Federal law and carrier rules restrict what can be shipped. For example:

  • Hazardous materials, such as lithium batteries, aerosols, and flammable liquids, are restricted under USPS, UPS, and FedEx rules and federal hazardous materials regulations.
  • Vaping products and cigarettes generally cannot be sent through the U.S. mail under federal law, and ShopItUp does not allow them at all.

Stores are responsible for complying with these rules, under Section 4.5 of the Seller Agreement. See our Prohibited and Restricted Items Policy, Section 1.3 of which covers items that cannot be shipped. Some items may be available for pickup only.

9. Returns

Return shipping is governed by the Store's Return Policy, shown on the Store's page and at checkout. See the Terms of Sale for how refunds are processed.

10. Your information

To ship your order, we share your name, shipping address, and contact details with the Store and, where applicable, with the carrier and our shipping label provider. See our Privacy Policy for details.

11. Changes to this Policy

We may update this Policy from time to time. The version in effect when you placed your order applies to that order.

12. Contact

ShopItUp Inc. 2810 N Church St STE 90010, Wilmington, DE 19802 Email: support@shopitup.us

ShopItUp™ is a trademark used under license.